When Amazon cancels an MCF fulfillment order, the order itself doesn't have to be canceled with it. The inventory may be back tomorrow, or another warehouse may be able to fulfill it.
Goflow now moves the original order to
Review
, and leaves the next step up to you:
Choose one of 3 paths forward:
- Change Warehouse- Fulfill the order from a different warehouse.
- Retry Fulfillment- Send it back to Amazon. Worth trying once there's more inventory, or by fulfilling from a different Amazon listing.
- Cancel Order- Cancel the order outright, and notify the original channel that the order was canceled.
To see them all in one place, filter orders in
Review
by the 3PL Fulfillment Failed
reason: